Field Services Operations Supervisor

DHL International
Schedule Type: Full-Time
We currently have a “Career” opportunity for a Field Services Operations Supervisor in our JFK station. As the Field Service Operations Supervisor, you will provide operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL’s policies.

Key Accountabilities
  • Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services. 
  • Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations. 
  • Ensures safe, efficient and timely handling and transportation of all customer materials. 
  • Works with sales management to promote DHL sales growth by advising on customer activities and achieving specific customer call targets. 
  • When required ensures compliance with import/export regulations, duties, and tariffs in some markets. 
  • Supervises a staff; responsible for hiring, coaching, training, and developing subordinate staff. 

Key Requirements
  • Typically requires BS/BA and 3-5 years experience in related field, including at least one year of supervisory/leadership experience. 
  • Supervision in a union environment is a plus 
  • Complete understanding and wide application of principles, theories, and concepts on the transportation/shipping industry. 
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization. 
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action. 
  • Valid New York State Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards
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