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Chatbots: Customer Service With Once Phone Call

A customer service crisis that has swept the aviation world reached a boiling point in the US in April, when the Department...

Airlines Enhance Safety and Cleanliness Programs

JetBlue Airways announced its “Safety from the Ground Up” program that will offer layers of protection for passengers and crewmembers when traveling.

TAP Air Portugal Recommences Service from North America as Portugal Completes Phased Re-Opening

Following Portugal’s completion of its three phases of re-opening next week, TAP Air Portugal is recommencing air service from North America from...

Why a 29 Mile Flight?

American Airlines jets are parked at gates on March 25, 2020, at Sky Harbor International Airport in Phoenix. The airline is running...

Delta Air Lines and United Airlines Restart China Passenger Flights

Delta Air Lines and United Airlines are planning to restart passenger flights to mainland China in June, four months after all routes...

United Airlines Will Provide Masks and Hand Wipes to Passengers

United Airlines is giving out face masks as part of a new amenity kit for passengers in the age of Covid-19.

Delta to Retire Its 18 widebody Boeing 777s by the End of 2020 As...

The retirement will accelerate the airline’s strategy to simplify and modernize its fleet, while continuing to operate newer, more cost-efficient aircraft.

United Airlines Donates Food to New York & New Jersey Food Banks

With food insecurity at all-time high, particular in the New Jersey and New York areas, hardest hit by COVID-19, United Airline recently...

Transportation Department Recent Orders Shakes Airline Community

While running through my usual roster of aviation data and regulatory updates, I came across a website which went chapter and verse...
The Future of Airline Route and Capacity Planning

The Future of Airline Route and Capacity Planning

Significant demand shocks aren’t new to the airline industry. In this century alone, it has weathered the storms caused by the 9/11...