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    Home»Airport News»New York City Tourism Gets a Boost With New Ad Campaign
    Airport News

    New York City Tourism Gets a Boost With New Ad Campaign

    The city’s tourism arm forecasts 36.4 million visitors for this year, recovering more than half of the record 66.6 million visitors from 2019.
    Metropolitan Airport NewsBy Metropolitan Airport NewsApril 23, 20213 Mins Read
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    Times Square, Manhattan, NYC
    Times Square, Manhattan, NYC (Photo courtesy of NYC & Company)

    The record tourist year of 2019 resulted in a 72 billion-dollar economic injection for New York City businesses, and now, political leaders are trying to bring back those heady times with a advertising and public relations campaign.

    As the hotel and restaurant industry begins to recover, there are questions about Covid-19’s impact and what the future has in store. Mayor Bill de Blasio announced a $30 million tourism marketing blitz beginning in  June. This will be the city’s largest-ever campaign to recharge the moribund industry, which at one time employed 400,000 workers and injected billions into the local economy.

    “We are open for business,” de Blasio said during a briefing. “There’s only one New York City.”

    The campaign, “NYC Reawakens”, aims to attract both domestic and international visitors to the city. The funds will come from federal stimulus programs and go toward TV ads and social media campaigns, including a Wish You Were Here at NYC campaign, in which New Yorkers can invite friends to visit the city, the mayor said. The city will relaunch its annual Summer Restaurant Week from July 20 to Aug. 15, he added.

    Rising Tourism Numbers Still Requires Attention In Keeping COVID Under Control

    City officials said New York isn’t going to require visitors to show proof of vaccination or take Covid-19 tests to enter, but de Blasio said increasing vaccination rates will help boost travel.

    The city’s tourism arm forecasts 36.4 million visitors for this year, recovering more than half of the record 66.6 million visitors from 2019.

    Other tourism indicators, while early and subtle, are starting to recover. Since January, the hotel occupancy rate has ticked up 6 percentage points, to 35%, according to hospitality data company STR. The industry reported its fifth straight monthly increase in average daily room rates, which have risen 12% since December.

    On a recent Saturday, 4,100 people rode the ferry from Lower Manhattan to the Statue of Liberty and Ellis Island, up from 2,500 three weeks before, according to Rafael Abreu, vice president for marketing at Statue Cruises.

    The Metropolitan Museum of Art has been averaging 7,000 daily visitors, up from 4,000 when it reopened in the summer. The American Museum of Natural History reported a similar increase. New York said Monday that it will raise the capacity limit for museums, zoos and movie theaters.

    There’s still a long way to go. Tourism is struggling after suffering a blow surpassing even the aftermath of the 9/11 attacks. It has hardly rebounded to the extent of other measures of New York prosperity, such as the stock market. The hotel occupancy rate is down from 88% two years ago, STR data show.

    Along with the decline in visitors, many rooms are empty because about 200 of the city’s 700 hotels are closed, some permanently. Others, such as the Mandarin Oriental and the Park Hyatt, reopened this month, with several others to follow.

    During the briefing, chef Daniel Boulud praised the campaign and said restaurateurs are ready to welcome visitors. He pointed to the upcoming opening of his Midtown restaurant Le Pavillon

    ”The rebirth of our economy, but also our culture, that’s what we need,” Boulud said. “New York always attracted talent, ambition and creativity.”

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    SSP America, a division of SSP Group, a leading operator of food and beverage brands in travel locations worldwide, together with JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, today announced the reopening of the refreshed Five Borough Food Hall, SSP America’s proprietary New York-inspired food hall concept at JFK Terminal 4. The reopening was celebrated with a ribbon cutting at Terminal 4 on May 21, bringing together representatives from JFKIAT, SSP America, For Five Coffee Roasters, joint venture partners, airport leaders, and the teams behind the refreshed dining experience. Since its debut, Five Borough Food Hall has been recognized as one of SSP America’s signature proprietary concepts, earning AXN’s Best New Concept award in 2018 and FAB Awards’ Airport Street Food Offer of the Year in 2018. Originally created by SSP America in partnership with JFKIAT, Five Borough Food Hall has been reimagined for today’s traveler while preserving the energy, variety, and unmistakable New York spirit that made the concept a standout at Terminal 4. The refreshed food hall brings together a broad all-day lineup including For Five Coffee Roasters, Dromos Fresh Greek Food, Mango Taco Truck, Five Borough Food Hall Deli, and 5BFH Pizza, offering travelers everything from locally roasted coffee and pastries to Greek-inspired bowls, tacos, burritos, New York deli sandwiches, pizza, salads, and grab-and-go items. As the international terminal of JFK, Terminal 4 is where America greets the world — and where Big City dining starts before the journey begins. Today, Terminal 4 spans more than two million square feet, serves more than 27 million passengers annually, houses 21 airlines, and supports a community of 12,000 employees. In a terminal defined by movement, diversity, and global connection, Five Borough Food Hall offers a dining experience designed to meet the moment: fast when travelers need speed, varied when they want choice, and unmistakably rooted in New York. The refreshed design moves the original concept forward from its food-truck hall roots into a modern New York neighborhood market. Warm wood details, brick textures, mural-wrapped columns, subway-inspired tile, bold menu graphics, branded refrigerated cases, and open service counters create a layered sense of place that nods to the streets, storefronts, delis, slice shops, coffee counters, and global flavors found across the five boroughs. “Five Borough Food Hall has always captured what makes New York such an extraordinary food city: its pace, diversity, and creativity,” said George Mboya, CEO of SSP America. “This refresh marks an exciting new chapter for a concept created specifically for JFK Terminal 4 and a key part of our partnership with JFKIAT. Together, we’re continuing to deliver authentic dining experiences that reflect the city outside the terminal and bring the best part of the journey to life for our travelers.” “Marking the reopening of Five Borough Food Hall at JFK T4 is a significant milestone as we continue to elevate the terminal experience for our passengers,” said Roel Huinink, Chief Executive Officer of JFKIAT. “Thanks to our long-lasting partnership with SSP America, who have been instrumental throughout our 25-year journey, passengers at T4 will have access to a curated selection of exceptional culinary options, offering a New York sense of place that aligns with the Port Authority’s vision for JFK. The addition of For Five Coffee Roasters exemplifies that vision, and we’re very pleased that this local Queens-based business will have the opportunity to enter the airport concessions space for the first time with the benefit of SSP’s global expertise and mentorship.” A key part of the refreshed offer is the addition of For Five Coffee Roasters, the Queens-born specialty coffee company known for small-batch roasting, premium beans, and cafés designed around craft, hospitality, and New York energy. Its Five Borough Food Hall menu includes hot and iced espresso drinks, cold brew, matcha, chai, pastries, and signature beverages including The Five and The Louie. "Opening our first airport location at JFK is a milestone that feels especially meaningful because it brings us back to where our story began — Queens,” said Stefanos Vouvoudakis, Co-Founder and CEO of For Five Coffee Roasters. “For Five was built to redefine what coffee hospitality could look like — combining elevated design, exceptional product, and a level of service that delivers a luxury experience within an everyday ritual. To now bring that vision to one of the world’s most iconic gateways is an exciting milestone for our team and our brand. Through our partnership with SSP America and JFKIAT, we’re proud to introduce travelers from around the world to a New York-born coffee experience rooted in craftsmanship, hospitality, and the energy that defines this city.” The refreshed Five Borough Food Hall also supports the operational realities of one of North America’s busiest international terminals. Multiple counters, clear menu identities, strong visual cues, grab-and-go merchandising, and a broad range of meal solutions help serve different passenger needs across the day — from early morning coffee and breakfast to lunch, dinner, snacks, and meals to take to the gate. The reopening comes as JFK Terminal 4 celebrates its 25th anniversary, marking a milestone year for one of the most significant public-private aviation partnerships in the United States. SSP America’s presence at Terminal 4 is part of a longstanding relationship with JFKIAT, built around a shared commitment to delivering a food and beverage program that matches the caliber, complexity, and international character of the terminal. SSP America and JFKIAT Celebrate the Next New Chapter of Five Borough Food Hall at JFK Terminal 4

    SSP America and JFKIAT Celebrate the Next Chapter of Five Borough Food Hall at Terminal 4

    May 22, 2026
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