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Home»Airport Resource Guide»Airport & Aviation Services»Travelers Aid – JFK Airport
Travelers Aid - JFK Airport

Travelers Aid - JFK Airport

Assisting Passengers at JFK Since 1957

JFK International Airport
Terminal 4
Jamaica, New York 11430
Tel: (718) 656-4870
Visit the Travelers Aid - JFK Airport website

Airports Serviced

  • John F. Kennedy International Airport-(JFK)

Provided Airport Services:

Passenger Services:
  • Baggage Handling
  • Passenger Handling
  • Transportation

Travelers Aid at John F. Kennedy International Airport assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage. Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to questions about the airport or the New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.

Operated by Travelers Aid International, the JFK Airport program and its services are funded by the Port Authority of New York and New Jersey. In 2016, the program assisted more than 440,000 travelers. Travelers Aid at JFK Airport is part of a network of 20 other Travelers Aid Transportation Centers, which includes airports, train stations, and bus terminals. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges in making cross-country connections.

Services Include

  • Customer service and airport information
  • Guidance for travelers with unexpected challenges
  • Meet and Assist (request service via email)
  • Social service referrals
  • Volunteer opportunities

Hours of Operation

  • Daily, 10 a.m. – 6 p.m.

Map

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Metropolitan Airport News provides timely news, information and updates for both Port Authority of New York & New Jersey (PANYNJ) employees and businesses that provide services at, and around the major New York airports (JFK, LGA, EWR).

John F. Kennedy International Airport
PO Box 300877
Jamaica, NY 11430 USA
Phone: (347) 396-0904
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Metropolitan Airport News - January 2023
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