Metropolitan Airport NewsMetropolitan Airport News
  • Airport News
    • Publisher’s Message
    • Fast Five
    • On Duty
    • Air Cargo
    • Airline News
    • Airport Community
    • Airport Employment News
    • Airport Safety & Security
    • Company Spotlight
    • Ground Services
    • Intermodal
    • New York Aviation History
    • Non-Rev Traveler
  • Airport & Aviation Events
  • Airport Employment
  • Latest Issue
  • Login

Subscribe for Updates

Get the latest local airport and aviation news delivered right into your inbox each week!

News Updates
Norse Atlantic Airways announces first flight from Paris to New York, JFK with daily service.

Norse Atlantic Airways Celebrates Inaugural Flight from Paris to New York

March 27, 2023
Michael Huerta, Former Administrator of the United States Federal Aviation Administration (FAA) and Delta Air Lines Board Member

Joby Appoints Former FAA Administrator and Delta Board Member Michael Huerta to the Company’s Board of Directors

March 25, 2023
Elise Eberwein accepts the CF Foundation’s Jena Award on March 23.

American Airlines Donates $1.1 Million to the Cystic Fibrosis Foundation

March 24, 2023
Facebook Twitter Instagram
Metropolitan Airport NewsMetropolitan Airport News
  • Airport News
    • Publisher’s Message
    • Fast Five
    • On Duty
    • Air Cargo
    • Airline News
    • Airport Community
    • Airport Employment News
    • Airport Safety & Security
    • Company Spotlight
    • Ground Services
    • Intermodal
    • New York Aviation History
    • Non-Rev Traveler
  • Airport & Aviation Events
  • Airport Employment
  • Latest Issue
  • Login
Metropolitan Airport NewsMetropolitan Airport News
Home»Airline News»JetBlue Makeover of Terminal 5 Directed to Speeding Journey of Travelers
Airline News

JetBlue Makeover of Terminal 5 Directed to Speeding Journey of Travelers

Metropolitan Airport NewsBy Metropolitan Airport NewsJuly 19, 2016No Comments2 Mins Read
Facebook Twitter LinkedIn Email
(L-R): Maryssa Miller, Director IT Digital & Customer Products, JetBlue; Liliana Petrova, Director Customer Experience Programs, JetBlue; Peter McManus, Director Facilities, JetBlue; Tom Bosco, Aviation Direction, Port Authority of NY and NJ; Joanna Geraghty, Executive Vice President Customer Experience; Donald Uselmann, General Manager Airport Operations JFK, JetBlue; Mike Parkinson, Director Airport Operations JFK, JetBlue

It’s a whole new ballgame at JetBlue’s Terminal 5. The term “self-service” can be scary to some, however, JetBlue has gone all out at making the kiosks simple to use, and has staff on hand to assist those who may be struggling through the process.
Travelers will have a smoother, more high-tech path through the ticket lobby.
“The journey from keyboard to curb can be stressful,” said Joanna Geraghty, JetBlue’s Executive Vice President, Customer Experience, “We strive to make it simple and be helpful.”

To do that, JetBlue has overhauled the T5 lobby first opened in 2008, making it more self-service focused, with 70 new kiosks, self-service bag tagging options, and a dozen bag drop locations. “We moved some walls around, creating 75% more space in the lobby,” said Geraghty, “We’ve eliminated some lines and now it’s a space where people float through.”

The makeover not only reflects JetBlue’s goal of marrying hospitality with technology that wasn’t available when T5 first opened, it acknowledges the carrier’s changing business model and customer make-up.

“When we starting designing T5 back in 2004, JetBlue was a domestic airline, smartphones were just coming out and kiosks were still an unknown,” said Ty Osbaugh, Principal, Aviation and Transportation Practice Area Leader for architecture design firm Gensler, which worked on the T5 upgrade as well.

The new lobby has roving greeters and, by the three bays of kiosks, hospitality-oriented JetBlue crew members standing by to help.

The makeover not only reflects JetBlue’s goal of marrying hospitality with technology that wasn’t available when T5 first opened, it acknowledges the carrier’s changing business model and customer make-up.

Now the airline has many international flights, which means many passengers arrive at the terminals with more baggage and have check-in processes that can take longer. At the same time, smartphones, new technology and the preference of many passengers to do things on their own creates a high demand for full-service kiosks and a self-serve bag tag and drop system that is simple and easy for both novice and experienced travelers to use.

Share. Facebook Twitter LinkedIn Email
Metropolitan Airport News
  • Website
  • Facebook
  • Twitter
  • LinkedIn

Produced by a team of aviation professionals and enthusiasts, our mission is to inform and update the more than 68,000 employees who work on the metropolitan New York airport properties, as well as the many others that provide goods and services in the surrounding communities.

RELATED NEWS & UPDATES

Norse Atlantic Airways announces first flight from Paris to New York, JFK with daily service.

Norse Atlantic Airways Celebrates Inaugural Flight from Paris to New York

March 27, 2023
Elise Eberwein accepts the CF Foundation’s Jena Award on March 23.

American Airlines Donates $1.1 Million to the Cystic Fibrosis Foundation

March 24, 2023
Delta Cargo unveils largest cooler facility at New York-JFK Airport

Delta Cargo Unveils Largest Cooler Facility at JFK Airport

March 24, 2023
Alstom Signs Seven-Year Operations & Maintenance Services Contract with Newark Liberty International Airport

Alstom Signs Seven-Year Operations & Maintenance Services Contract with Newark Liberty International Airport

March 17, 2023
Viridos' technology extracts algae oil from algae for potential future production of sustainable aviation fuel

United Invests $5 Million in Algae-based Fuel Producer Viridos

March 13, 2023
Leading Edge AI Chipmaker Hailo Introduces Hailo-15: The First AI-Centric Vision Processors for Next-Generation Intelligent Cameras for Transportation Centers

Hailo Introduces the First AI-Centric Vision Processors for Next-Gen Cameras for Transportation Centers 

March 13, 2023
Add A Comment

Leave A Reply Cancel Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

AIRPORT & AVIATION EVENTS
JFK Airport Chamber of Commerce at Topgolf
March 28, 2023
2:00 PM to 5:00 PM
Topgolf
Holbrook, New York
The Wings Club Annual Meeting
March 29, 2023
6:00 PM to 8:00 PM
New York, New York
FDU Master of Public Administration Open House
March 30, 2023
11:00 AM to 4:00 PM
  • Newark Liberty International Airport-(EWR)
Newark, New Jersey
  • >> More Airport & Aviation Events

Subscribe for Weekly Email Updates

Get the latest local airport news, events, and jobs delivered right into your inbox each week.

Metropolitan Airport News provides timely news, information and updates for both Port Authority of New York & New Jersey (PANYNJ) employees and businesses that provide services at, and around the major New York airports (JFK, LGA, EWR).

John F. Kennedy International Airport
PO Box 300877
Jamaica, NY 11430 USA
Phone: (347) 396-0904
Email Us

Facebook Twitter YouTube LinkedIn Flickr
MARCH 2023 ISSUE
Metropolitan Airport News March 2023
LATEST COMMENTS
  • Julia Lauria-Blum on Larger Than Life
  • Robert lee on Jane Mrosko
  • Jerelyn Zontini on Larger Than Life
  • Tom Krpata on The Golden Age of Airline Employment
  • About Us
  • Advertising Options
  • Charitable Giving Program
  • Back Issue Archive
  • Contact Us
© 2023 Airport Media, Inc. All rights reserved.

Type above and press Enter to search. Press Esc to cancel.