Joanna Geraghty Featured Speaker at JFK Chamber of Commerce Luncheon

The JFK Chamber of Commerce held a luncheon at Russo’s on the Bay on October 10, 2018, featuring Joanna Geraghty, the new President of JetBlue as speaker. Ms. Geraghty opted for a fireside chat format, with James Groark, Cathay Pacific, as interviewer, and later questions were taken from the audience.

Ms. Geraghty spoke of the many products and services that set JetBlue apart from the other carriers; more leg room, free snacks and free wi-fi, as well as the success of their Mint program, a coast to coast premium class with lie-flat seats. JetBlue is the only low-cost carrier in the US to offer a dedicated premium product.

As evidenced, Ms. Geraghty’s airline background in customer service clearly shows. She emphasized that JetBlue, which positions itself between the legacy and low-cost airlines, offers passengers more than travel as a commodity, but travel as a favorable experience with dedicated employees offering exceptional service. When asked about competition, specifically from David Neeleman’s “Moxy” startup, Ms. Geraghty emphasized that she welcomed competition and saw it being better for consumers and the general public, contrary to the popular belief.

One of the questions everyone had in mind was the possibility of JetBlue flying to Europe. Ms. Geraghty said their new A321 aircraft had the capability and it was something that is in discussion based on numerous factors.

In conclusion, Ms. Geraghty brought the large contingent of JetBlue team members on stage and thanked them for making the JetBlue experience a success. Joanna Geraghty is President and COO of JetBlue, and is responsible for JetBlue’s operations and commercial performance including network, brand and marketing and revenue management.

JFK Chamber of Commerce Luncheon

After graduating from Bard College with a major in languages, Roberta spent a year in Germany and France before joining Trans World Airlines in the early 70’s. At TWA she became the Ambassador and Constellation Club supervisor at JFK. An interest in food fostered by her international travel lead to “Deliciously Dunn”, her catering and gift basket business for 20 years, while still working at TWA. After the demise of the airline, Roberta became the North American sales rep for La Source, a 5 star resort in Grenada. When hurricane Ivan destroyed the island, she went on to work for Airport Press. Most recently Ms. Dunn is the Skating Director at the City of Long Beach, NY skating rink. Roberta is a US Figure Skating Gold Medalist in ice dancing and has skated since she was 17. Another of her passions is photography and her photos have been used in several publications. Roberta still travels extensively, enjoys cooking and entertaining and skates practically every day.


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