dnata, a leading global air and travel services provider, achieved an important milestone in Erbil. The company implemented the ‘OneCargo’ system, digitizing processes and maximizing efficiencies across its cargo operations in Iraq. The advanced tool, which dnata plans to launch globally, is expected to deliver significant commercial benefits for customers.
OneCargo automates key business and operational functions, including safety and quality monitoring, reporting, and ULD management, with an integrated, cloud-based platform. AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability. In addition, OneCargo eliminates all redundancies and manual check sheets, substantially improving operational efficiency.
Having launched the system in Iraq, dnata plans to gradually implement OneCargo at additional stations, including airports in Pakistan, Switzerland, UAE, USA and Zanzibar (Tanzania) across its extensive global cargo network. By 2023, OneCargo will have a user base of over 2,000 staff members across 10 stations in six countries, interfacing seamlessly with a host of other system applications within the IT landscape of the business.
David Barker, dnata’s Divisional Senior Vice President for Airport Operations, said: “The implementation of OneCargo in Erbil is a major milestone which paves the way for the global launch of this advanced digital solution. In addition to improving operational and commercial performance, OneCargo will help us drive synergies across our international network and ultimately offer more value to our customers.
“We continue to invest in cutting-edge technologies, advanced infrastructure, and process improvement to consistently deliver the same high level of safety and quality at every dnata station across the globe.”
Over the past years, dnata has continued to make strategic investments in its operations to further enhance its cargo offering. This included the opening of new, state-of-the-art cargo facilities in Manchester (UK), Karachi, and Lahore (Pakistan), and additional cargo capacity and infrastructure in Brussels (Belgium), Sydney (Australia), and Toronto (Canada). The company has also announced that it would invest over €200 million in its operations in Amsterdam (The Netherlands) and operate one of the world’s largest and most advanced cargo facilities at Schiphol Airport. In addition, this March dnata will open the second phase of the dnata City East project at London Heathrow (UK).
As one of the world’s leading air services providers, dnata provides quality and reliable ground handling, cargo, catering, and retail services at over 120 airports in 14 countries.
