American Airlines announced that Jessica Tyler has been named President of Cargo and Vice President of Airport Excellence, leading the teams responsible for the success of the cargo business and delivering operational and customer service excellence for both airports and cargo. This new appointment and role are part of American’s recent right-sizing of its management and support staff as the company rebounds from the impact of the coronavirus (COVID-19) pandemic.
As the company navigates the next several years, this new organization will retain separate airport and cargo functions but also benefit from the blending of the talent and expertise of the two teams in multiple areas, including strategy, policy and procedures, training, automation, and innovation.
Tyler will report directly to Jim Butler, Senior Vice President of Airport Operations and Cargo. Tyler is preceded by Rick Elieson, who moved within the company to serve as Vice President of Loyalty, overseeing the AAdvantage loyalty program.
“Rick did a wonderful job leading the cargo division for the last few years. He’s earned us the best revenue and performance year in cargo history, and I’m thankful for the way he has navigated cargo through this pandemic thus far,” said Butler.
“Under Rick’s leadership, Jessica led the largest investment in cargo to date – a business transformation effort that is just one of several large-scale modernization and change initiatives she has overseen. Her experience and leadership in developing teams that achieve customer-focused success make her the right leader for the airports and cargo team in this challenging climate.”
In the new organization, Roger Samways will take on an expanded role as Vice President of Commercial Cargo — reporting to Tyler — and will be responsible for global cargo sales, revenue management, and customer care. Lisa Oxentine will report to Samways as Managing Director of Cargo Global Sales.
David Vance will continue to lead the cargo operation but in an expanded role that oversees all policies and procedures for the airline and aligns airport and cargo operations. He will serve as Vice President of Cargo Operations and Airport Support, also reporting to Tyler.
“Our role as leaders right now is to define a path through this incredible global crisis – for our customers and our team members. Thinking creatively, partnering in new ways, and caring for people along the way will help achieve this goal. With challenge comes opportunity, and I’m honored to be part of a team that will keep customers front and center and the world moving forward,” said Tyler.
As American restructures, the promise of industry recovery is already beginning to show. The airline recently announced its schedule for 347 widebody flights per week beginning July 7, seeing a steady rise in domestic demand and passenger load factors.