The New Terminal One at JFK, an all-international terminal scheduled to open in 2026, is announcing the issuance of two Requests for Proposals (RFPs) to secure world-class service providers to support the state-of-the-art terminal. These RFPs seek two providers for Above the Wing Ground Handling Services, and two providers for Below the Wing Ground Handling Services to ensure the highest standards of safety, efficiency, and guest satisfaction.
The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK Airport into a world-class gateway, which will include two new terminals, the modernization and expansion of two existing terminals, a new ground transportation center, and an entirely new, simplified roadway network.
Each service provider selected through this RFP process will be an integral partner in the New Terminal One’s commitment to setting a new standard for world-class guest service.
Above the Wing Ground Handling Service Providers
The New Terminal One seeks two Above the Wing Ground Handling Service Providers to support guests at several critical steps in their terminal journey. These providers will embody the New Terminal One’s guest experience mission to deliver seamless, people-centered experiences.
Core responsibilities will include:
- Guest and baggage check-in
- Boarding and flight escort services
- Operating the Baggage Service Office (BSO)
- Assisting passengers in the re-check area
- Meeting arriving flights
- Assisting during irregular operations
Below the Wing Ground Handling Services Providers
The second RFP invites proposals for two Below the Wing Ground Handling Services providers to deliver effective service management solutions, including:
- Providing fully trained and experienced labor service
- Facilitating safe, smooth, and efficient operations for customer airlines, passengers, service providers, and other stakeholders
- Utilizing provided electric ground support equipment (eGSE) for aircraft servicing and support
“As we take another critical step in our journey to create a world-class terminal, we are seeking innovative partners who share our vision of delivering an extraordinary guest experience,” said The New Terminal One Vice President of Operations Marisa Von Wieding. “The selected providers will be instrumental in setting new standards for airport operations and maintaining the New Terminal One’s position as a global leader in the aviation industry.”
Aligned with the New Terminal One and the Port Authority’s commitment to diversity and creating economic opportunities in the local community, the developer strongly encourages local, minority, women and service-disabled veteran-owned businesses to participate in the RFP.
Interested participants may contact [email protected] for further information on how to take part in each of the RFPs. Proposals are due for the Above the Wing and Below the Wing Ground Handling Service Providers RFPs by March 26, 2025.
