WE SOAR Reward & Recognition Luncheons were held at EWR, JFK and LGA to celebrate the amazing employees that work at our airports, ensuring our passengers and fellow employees are safe and cared for through simple and sometimes not so simple acts of kindness. It was truly inspirational to hear the stories that passengers and fellow employees took the time to share about how one selfless act really changed a bad situation around.
The winners were randomly selected from nominations. Winners received a $500 AmEx Gift Card. (It truly does pay to be nice!) Heartwarming to hear comments received from global visitors describing how nominees went above & beyond to assist, step up, offer comfort and come to the aid of others all in a day’s work.
Visit www.wesoarhigher.com to nominate someone that you witness or benefited from their exceptional service and read the stories of those already nominated on the WE SOAR Wall of Fame.
10 Comments
I just want to express views with regards to agent Angela Nerbel. She works at LaGuardia Airport in the lobby and has been observed by myself as an individual who shows excellent customer service to civilians and especially to passengers coming through LaGuardia. She gives clear detailed information with regards to ground transportation as well as information getting around the airport. She does not wait for the passengers to ask questions she is proactive in making loud and clear announcements upon the passengers arrival. I can attest that Angela Nerbel is an outstanding employee.
Iedha walker terminal p3 ewr badge number 6300527923 was very helpful to at 400 AM her customer service was excellent
Drew sander
One of your agents named A. Lauriston company ERMC at LGA in Terminal B was fantastic. I am a manager at American Airlines and I was going down to get a cup of coffee and this man ran down the escalators ahead of me. When I saw he stopped to ask Mrs. Laurie a question and then upon getting off I heard her say, “sir your not going to make it to JFK” there is not enough time. He did not realize that United had booked him on a flight that he would not have time to make. She was explaining to him the why’s. The passenger thanked her and went back up to see if he could get on a later flight. I asked what was the time and there was no way he would of gotten there, checked in with a bag and mad Ethan flight. That is going above and beyond for the passenger. She is always smiling through her mask and helpful each day. Give her a raise or a complementary gift card from Starbucks! She is Awesome!!!
On The 17 of October 2020, flight #436 Delta I travel from Atlanta to NYC ( La Guardia ) and a wonderful lady that works for ERMC and I needed a taxi and she so graceful help me to even show me how to get the taxi that I asked to book , I’m a senior Lady and her help was so helpful to me .
I would like she will be recognize for help me and carefully show me where to go, she was making sure I got to right place
Her name is Kavita C
Thank you for teaching this kinda lady how to help.
Sincerely
Eunice B
Thank you for sharing your positive experience!
My name is Lloydel Joseph I am from Trinidad and Tobago, I had the experience of meeting miss Darlene Hunter from company ERMC at La Guardia air port. My flight from Guyana to Miami was delayed which made me miss my connecting flight Miami to Newark in rebooking my ticket the flight attendant book my ticket to New York instead of Newark i guess it was my accent and my mistake and due to my first time in America the ticket said LGA so i never question my destination. with realizing i ended up at the wrong destination there was the angel Miss Darlene which help me contact my employer as well of directions to make it to Newark. she gave me her Metro card and explained my way to me verbally as well written directions also her number for safety and to inform her of my safe arrival to Newark. i would like to thank Miss Darlene Hunter for her assistance. people told me back home nobody helps you in America in my experience that’s So not the case. the world needs more of Miss Darlene Hunter.. Thanks again Angel
We are thrilled that Ms. Hunter was able to help you, and make sure your experience in New York was a positive one.
Agent Anastacia Clementson ,Company ERMC was very helping with assisting my family at LGA terminal D. Just want to say a big thank you.
To Whom It May Concern..
I arrived at LGA today September 29th, very lost and confused. Enter Ms. Darlene
She assisted me in purchasing a train pass and actually showed me which bus to take #47 I believe also told me her co worker was taking the bus also and would tell me which train station to get to Brooklyn!
Thanks Ms. Darlene.
A. Smith
We arrived at LGA on a very cold day in mid-December. Your employee Nabeel Khan took time to show us how to proceed to picking up transportation to Manhattan. Nabeel was so kind and professional…made such a nice impression.