Author: Metropolitan Airport News
Metropolitan Airport News
Produced by a team of aviation professionals and enthusiasts, our mission is to inform and update the more than 68,000 employees who work on the metropolitan New York airport properties, as well as the many others that provide goods and services in the surrounding communities.
Few names resonate as profoundly as Julia’s in customer experience management. With a career spanning over a decade, Julia has championed the cause of enhancing customer satisfaction, leaving an indelible mark across industries and continents. Since 2021, she has served as the senior manager of Customer Experience at JFK International Air Terminal. JFKIAT has steered the terminal towards new heights, ensuring every passenger’s journey is marked by efficiency and satisfaction, aiming to create incredible journeys for all coming through. Before her tenure at JFKIAT, Julia honed her expertise at Hospital Corporation of America, Deloitte & Touche, Highgate Holdings, and Marriot…
Diana Santiago started her career at Aviation High School, obtaining her Airframe and Powerplant certifications from the Federal Aviation Administration. She then pursued a Bachelor of Science in Aviation Transportation Planning from Dowling College. She also holds concurrent Master’s degrees in Business Administration and Education from Dowling College. Diana is in the process of completing her postgraduate degree in Leadership from Stony Brook University. In addition to her FAA certifications, Diana holds her FCC & EPA license and NYS teachers’ certifications in Aviation Maintenance and Occupational Coordination. Additional career endeavors include working at the Department of Energy at Brookhaven National…
Nancy Vargas has provided ground transportation service throughout the entire New York metropolitan area since 1995. Thanks to Nancy’s innovative business strategies, DH2 Chauffeured Transportation has enjoyed continued growth despite regional and national economic downturns. Starting with the diversification into corporate transportation in 2016, Nancy expanded the business into new market segments such as government contracts, airline flight crew, construction mobility, hotel shuttle service, employee shuttle service, and corporate events. Nancy was a candidate for the Leukemia Lymphoma Society Man and Woman of the Year, and in 2023 became involved in the LLS Leadership Team. Nancy has received five Chamber…
As the bustling gateway to one of the world’s busiest airports, JFK International Airport serves as the first impression for millions of travelers each year. Yet, while the interior of the airport dazzles with its modern amenities and vibrant energy, the exterior landscape has often been overlooked. At GatewayJFK, their mission is to change that narrative. They envision a transformation that not only beautifies the surroundings of JFK International Airport but also revitalizes the entire community it serves. As GatewayJFK embarks on this transformative journey, they invite stakeholders, investors, and community members to join us in shaping the future of…
The aviation and airport industries encompass a wide range of career paths and opportunities related to air travel and transport, from airside and landside jobs to work in terminals and even off-airport jobs like publishing. This month, Metropolitan Airport News focuses on women in the aviation industry, including women-owned businesses in and around the New York metropolitan area airports. We asked each of these featured women questions about their careers, work in their respective areas of the industry, women in leadership, and sustainability, and here, we offer their one-on-one insight in their own words. In sharing their experience and passion…
LaGuardia Airport has soared from worst in class to best in class in a stunning reversal of fortunes for an airport that was once reviled and is now beloved by travelers, according to airline passengers surveyed by a leading airport rating agency. The top marks, which were released today, came from passengers who reviewed the airport for overall satisfaction with the highly regarded Airport Service Quality (ASQ) survey in 2023, which was the first full year that all new passenger facilities at LaGuardia were completed and in use. The ASQ passenger survey, a program of the Airports Council International (ACI),…
The Organization of Black Aerospace Professionals (OBAP) proudly announces the selection of Vanessa Blacknall-Jamison as its new Executive Director. She will assume her role effective April 1. With 47 years of distinguished professional aviation and business experience, including 30 years in leadership roles, Vanessa brings a wealth of expertise and a passion for driving positive change within the industry. “We’re excited to welcome Vanessa into the role of Executive Director,” comments Board Chair, Tennesse Garvey. “Her depth of experience and longtime support of OBAP makes her the right person to lead OBAP into the future.” Before joining OBAP, Vanessa served…
Swissport International is the launch customer for CHAMP’s Cargospot-neo handling software, sophisticated and comprehensive cargo operations, and terminal management system. The introduction marks a major step in further digitalizing and speeding up Swissport’s air cargo handling processes. Swissport International AG, the world’s leading provider of airport ground services and air cargo handling, continues to digitalize its business and becomes the first air cargo handler globally to adopt Cargospot-neo, the next-generation cargo operations and terminal management solution provided by CHAMP. The Luxembourg-based software provider offers comprehensive IT solutions for the aviation industry. Cargospot-neo, their system designed for air cargo handling companies…
Located in T5 at JFK International Airport, the newly opened Bryant Park Market by Hudson and Herschel Supply Co. offers airport travelers an authentic New York shopping experience. Whether shopping for last-minute travel essentials or indulging in a bit of luxury, these new retail spaces will surely delight. Bryant Park Market is operated by Hudson in partnership with ACDBE partners Kellee Communications, The Nourish Spot, and Sullivan Hernandez Group. This new location is the first time New York-based Bryant Park Corporation has worked with an airport concessionaire to broaden its marketing and merchandising footprint to the public. The store is…
Revel announced it signed a lease giving rights to develop a public fast charging station for electric vehicles (EVs) by LaGuardia Airport (LGA), which will be the largest EV fast charging station of its kind by an airport in the country. Revel entered the lease at 90-10 Ditmars Blvd, Queens, with Barone Management and plans to develop a public fast-charging station there with 48 200kW charging stalls accessible from Ditmars Blvd and 90th St. The location is directly adjacent to and accessible from the airport’s for-hire vehicle waiting area, making it particularly useful to rideshare drivers transitioning to electric vehicles…