Aviation analytics company Cirium presented Delta Air Lines with its 2021 Platinum Award for Operational Excellence, with more than 50 TechOps team members on hand to receive the honor in the new Engine Shop at the Technical Operations Center in Atlanta.
“Last year Delta Air Lines led the industry in operational service metrics in a year that posed major obstacles to the aviation industry,” said Cirium CEO Jeremy Bowen. “The Platinum Award reflects Delta’s operational success navigating the immense complexity of its operations and the vast geographic diversity of its flight network and flight schedule.”
Despite the challenges Delta TechOps faced throughout the pandemic, Delta finished 2021 as No. 1 in the industry in Network System Completion Factor and on-time arrival. Delta also achieved 27 perfect days where the airline met all customer-focused objectives and experienced zero Operational Difficulty Index (ODI) events or injuries. In 2021, Delta also went more than 300 days without a maintenance–related cancellation.
“The Cirium Platinum Award is a testament to the commitment and perseverance of our Delta people,” said Don Mitacek, S.V.P. – Delta TechOps and President, Delta TechOps Services Group. “Here at Delta, care is our fuel. We care for our customers, our communities and each other. Our dedication to the customer experience and operational excellence is what propels Delta to maintain our status as an industry leader.”
Cirium’s Platinum Award is the latest recognition of Delta’s excellent customer service. Delta people also helped catapult the airline into other prestigious spots, including the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study and the No. 1 spot in the annual Business Travel News Airline Survey for the 11th year in a row.